Terms and Conditions
Introduction
Welcome to FrankPendersPhotography.com (“we,” “us,” or “our”). These Terms and Conditions govern the sale of digital and physical photographic prints, services, and products through our website. By making a purchase, you agree to be bound by these terms.
2. Products and Services
We offer professional photography prints, digital images, and commissioned services. Each product listing includes specifications such as dimensions, pricing, and formats. Digital downloads are sold as high-resolution files, while prints are available in various materials.
3. Pricing and Payment
All prices are listed in GBP (£) and include VAT where applicable. Payment must be made at checkout via our approved payment methods (credit/debit card, PayPal, etc.). We reserve the right to adjust pricing due to market fluctuations or errors.
4. Order Processing and Delivery
Orders are processed using the download link at checkout. Physical prints and merchandise are processed within two business days and shipped via a shipping provider as designated by the seller and estimated delivery times vary by location. Digital images are available for instant download. Images are not available by email.
5. Refunds and Returns
Due to the nature of digital downloads, all digital sales are final and non-refundable. For physical prints, refunds or replacements may be offered for damaged goods upon proof of the issue within 24 hours of receiving the product.
6. Copyright and Usage Rights
All images remain the intellectual property of Frank Penders Photography Ltd. Purchasing a print or digital file does not grant commercial or reproduction rights unless explicitly agreed upon. Clients must not edit, resell, or distribute images without permission.
7. Limitation of Liability
We are not responsible for external factors such as printing errors from third parties, delays in delivery caused by shipping providers, or technical failures beyond our control.
8. Privacy and Data Protection
We collect customer information only for the purposes of processing sales, fulfilling orders, and customer service. Personal data is handled in accordance with our Privacy Policy. We do not share customer details with third parties except where required by law.
9. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be resolved in accordance with UK legal regulations.
10. Contact Information
For questions regarding these terms, please contact us at:
frankpendersphotography@gmail.